Refund Policy

Overview

The Desi Events facilitates ticket sales between event organizers and ticket buyers. Refund policies vary by event and are set by the event organizer. This page outlines our general guidelines and the process for requesting refunds.

Event Cancellations

If an event is cancelled by the organizer, you are entitled to a full refund of the ticket price including all fees. For most events this is processed automatically within 5-10 business days and returned to your original payment method.

Some organizers set their own refund policy and handle cancellation refunds themselves. In that case your order is cancelled straight away and the organizer is responsible for returning the money. If you have not received it within 10 business days, contact us and we will pursue it on your behalf.

Event Postponements

If an event is postponed, your tickets remain valid for the rescheduled date. If you cannot attend the new date, you may request a refund by contacting the event organizer through your order page.

Organizer Refund Policies

Each event organizer sets their own refund policy, which is displayed on the event page before you purchase tickets. Policies may include:

• Full refund up to a specified number of days before the event
• Partial refund (minus processing fees)
• No refunds once purchased
• Automatic refund on cancellation

How to Request a Refund

To request a refund, go to your order history, find the order, and click "Request Refund." Your request will be reviewed by the event organizer according to their refund policy.

Ticket Transfers as an Alternative

If a refund is not available, you can transfer your ticket to someone else through our platform at no additional cost. You can also list your ticket on our resale marketplace at face value.

Processing Time

Approved refunds are processed within 5-10 business days. The refund will appear on your original payment method. Credit card refunds may take an additional 1-2 billing cycles to appear on your statement.

Questions?

Contact our support team at info@thedesievents.com or visit our Help Center.